Don’t Let Scammers Play You When Buying Tickets | News
Football fans are eagerly awaiting the upcoming playoff games. This year, people holding tickets for admission to venues must comply with COVID-19 protocols, but ticket sales are still brisk and competition for a seat at games can be tough.
“As many stadiums and venues exclusively accept digital tickets, fake ticket opportunities are more likely,” said Mechele Agbayani Mills, president and CEO of BBB Serving Central East Texas. “That’s why it’s more important than ever for fans to beware of potential scams.”
There are countless ways for consumers to find tickets, and it’s not always clear whether a ticket is fake. Last year, the Better Business Bureau (BBB) received over 140 BBB Scam Tracker reports of ticket scams related to sporting events, concerts, theater, and more.
BBB warns consumers to be smart when researching and purchasing tickets, to ensure they are buying from a reputable source. BBB and the National Association of Ticket Brokers (NATB) work to raise awareness and educate fans about the smartest ways to purchase tickets in the secondary resale market.
“When it’s worth it, there will be people trying to do it, that’s why I’m coming back to it, whether you’re dealing with digital or any ticket to make sure you’re buying from someone ‘one with whom you will have recourse,’ said Gary Adler. , Executive Director and Advocate for NATB.
Adler recommends people upload their ticket to a digital wallet before the event. With large crowds outside the stadium or venue, cell phone service can be spotty, which can make it harder to get your ticket.
Just as scammers have found a way into the paper ticket arena, Adler says they will do whatever they can to get into the digital ticket game.
Whether you’re looking for game tickets, concert tickets, or any other event, consider the following:
• Buy locally whenever possible. Many official ticket agents now offer secondary ticket options as well.
• Consider your source. Know the difference between a professional ticket broker (a legitimate and accredited reseller), a ticket reseller (an unregulated and unlicensed ticket seller) and a scammer selling fraudulent tickets.
• Discover the seller/broker. Watch them on BBB.org to find out what other customers have experienced. Check if they are members of the National Association of Note Brokers. NATB members offer a 200% purchase guarantee on tickets. Find the seller on VerifiedTicketSource.com to confirm that you are purchasing from a NATB member resale business.
• Know the refund policy. You should only buy tickets from a ticket reseller who provides clear details of the terms of the transaction. Sellers must disclose to the buyer, prior to purchase, the location of the seats represented by the tickets, either orally or by reference to a seating plan; and, if the tickets are not available for the purchaser’s immediate access, disclose when the tickets will ship or be available for pickup.
• Use payment methods that come with protection. Use a credit card for recourse if tickets are not as promised. Wire transfers or cash transactions are risky; if the tickets are fraudulent, you will not be able to get your money back.
And always remember that if the deal sounds too good to be true, it probably is.
Go to BBB.org to search for business profiles online, file a complaint or write a customer review. Visit BBB Scam Tracker to find and report scams.